 The study results, shows a growing number of consumers are making navigation systems an integral part of their lives. Now in its 12th year, the study identifies seven factors that contribute to overall customer satisfaction. |
Co-developed with Ford, the Clarion navigation systems are installed in twenty two 2010 model year vehicles. Clarion systems in selected Ford and Lincoln models earned six of the top 10 positions, receiving the highest marks from consumers for system appearance, navigation display screen, routing and speed of system.
The newly released study is based on responses from over 17,000 consumers who recently purchased or leased 2010 model year vehicles with factory-installed navigation systems.
"Providing advanced Infotainment and Navigation systems offering customers the most important real-time information requires an intense focus on the Human Machine Interface (HMI). It's not just about offering the latest and greatest features and technologies.
"The features must be presented in a way that keeps a driver's eyes on the road and hands on the wheel while benefiting from the additional value the features provide," states Jim Buczkowski, director, Global Electrical and Electronics Systems Engineering for Ford Motor Company.
"Clarion and Ford have some of the best engineers in the industry working on HMI and we are excited that the effort is paying off for our customers."
This marks the seventh J.D. Power and Associates award Clarion has received in the past five years for either in-dash navigation or multimedia systems, and the third award for their factory- installed navigation systems.
"Clarion is proud to be honored with this award for the second straight year," says Tom Hayashi, President of Clarion Corporation of America. "We strive to capitalize on our strong customer relationships to deliver market-leading products like the Ford navigation system."
The study results, shows a growing number of consumers are making navigation systems an integral part of their lives. Now in its 12th year, the study identifies seven factors that contribute to overall customer satisfaction.
In order of importance they are; ease of use, system routing, navigation system display, system appearance, voice recognition, voice directions and speed of system. The study also measures quality by examining problems per 100 (PP100) navigation systems, in which a lower score reflects higher quality.
Ford's Clarion-supplied Voice-Activated Navigation System was specifically designed with the customer in mind. Ford and Clarion worked cooperatively in order to determine what features consumers would find most beneficial in these navigation systems.
Consumer feedback and results from industry studies such as J.D. Power and Associates will help both companies anticipate the future needs and continue to provide systems that make consumers lives more convenient with a rich and enjoyable in-vehicle experience.
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