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Google giving details of requests to remove content
by Staff Writers
Washington (AFP) June 27, 2011

Google on Monday began detailing the reasons behind government requests it receives to remove content from its services and whether or not it has complied.

The move was one of several changes made to the Google Transparency Report, an online tool that also shows where the Internet search giant's services and products are being blocked around the world.

"We've changed the format so you can now see data on a country-by-country basis," Matt Braithwaite of Google's "Transparency Engineering" unit said in a blog post.

"We're also clearly disclosing the reasons why we've been asked to remove content -- such as an allegation of defamation or hate speech," Braithwaite said.

Google said it was also revealing the percentage of requests it has complied with, either in whole or in part.

"This gives you a better idea of how we've dealt with the requests we receive from government agencies -- like local and federal police -- for data about users of our services and products," Braithwaite said.

The updated Transparency Report at google.com/transparencyreport concerns requests made to remove content between July 2010 and December 2010.

In Italy, for example, Google said it had a received a request from the Italian police to remove a YouTube video that criticized Prime Minister Silvio Berlusconi and simulated his assassination with a gun.

Google said it pulled the video for violating YouTube guidelines.

The highest number of requests to remove content were from Britain with 93,518. Google said it removed 93,360 items in response to a request from Britain's Office of Fair Trading as part of a crackdown on fraudulent ads.

South Korea was next with more than 32,000 requests, mainly from the Korean Information Security Agency requesting the removal of search results that contain RRNs, a government-assigned personal identification number, Google said.

The Transparency Report also details the number of requests for user data received by Google.

The highest number of requests for user data during the July-December 2010 period were from the United States -- a total of 4,601 -- of which 94 percent were fully or partially complied with, Google said.

Brazil was next with 1,804 requests for user data, 76 percent of which were fully or partially complied with.

India was next with 1,699 requests (79 percent compliance) followed by Britain with 1,162 requests (72 percent) and France with 1,021 (56 percent).

"Our goal is to provide our users access to information, and also to protect the privacy of our users," Braithwaite said.

"Whenever we receive a request, we first check to make sure it meets both the letter and spirit of the law before complying.

"When possible, we notify affected users about requests for user data that may affect them," he said. And if we believe a request is overly broad, we will seek to narrow it."




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Google Fined By Taipei Over App Refund
Taipei (Afp) June 27, 2011 - Taipei Said Monday It Had Fined Google Tw$1,000,000 ($34,600) For Refusing To Grant Customers A Seven-Day Trial Period When They Download Apps For Their Cell Phones.

Taiwan's Consumer Protection Law Stipulates That Consumers Are Entitled To A Seven-Day Trial Period After Purchasing Any Products Via Internet, Including Cell Phone Software Applications.

The Capital City's Government Found That Google And Apple Had Violated The Law And On June 8 Ordered Them To Alter Their Trading Rules.

"Google Refused To Change Its Rules," Betty Chen, The Head Of A Consumer Protection At The City Government, Said. Apple Changed Its Rules.

Under The Terms Of Service For Google's Android Market, Consumers Are Allowed Only 15 Minutes To Decide Whether They Want A Refund After Buying An App Online.

In Reaction, Google Suspended The Sale Of Its Paid Apps To Taiwan Consumers, According To Chen, Who Described The Move As "Unfriendly".

No Google Taiwan Officials Were Immediately Available For Comment.

Chen Said Google Plans To Send Officials From The United States To Taiwan On Thursday Over What She Said Was The Company's Violation Of The Island's Law.

Officials Said They May Impose A Similar Fine If Google Does Not Make The Change By July 1.





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INTERNET SPACE
US regulators investigating Google over search
Washington (AFP) June 24, 2011
US regulators have launched a probe into Google's lucrative search and advertising business in a move that could pose the most serious legal challenge yet to the Internet giant. Google confirmed the US Federal Trade Commission (FTC) inquiry in a blog post and a filing with the US Securities and Exchange Commission (SEC) and expressed confidence it could withstand the scrutiny. "Yesterday ... read more


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